Frequently Asked Questions
Click the relevant topic below for help with your query.
Everything within Loop HR is free to try for 30 days. 3 days before the end of your trial you will receive an email reminding you that your trail will end soon.
Yes, you will gain a lot of valuable advice and guidance throughout the four weeks of one-on-one training. However, you have 30 days free trail of Loop HR and the first subscription will be 30 days from the day you register. A countdown banner shows throughout your free trial and the system will remind you by email 3 days before and on the day the trial ends. You are free to cancel anytime.
Once your trial ends, if you do not cancel your subscription, your card will be charged and your paid Plan begins. At that point Loop HR becomes self-service with technical support, or you can join Loop HR Club for ongoing support and guidance.
Yes, all individual names within the Loop HR system count toward your plan. When an employee leaves, simply terminate their employment. If by removing a team member your subscription numbers drop to the lower level, you can downgrade. If you need more, you simply move up to the next tier.
We accept all major credit cards including Mastercard, Visa and American Express.
Your credit card details are registered to your Loop HR account. Your first subscription charge begins when your free trial ends. You card will be charged for the Tier you have selected. Payments are in advance.
We don’t offer refunds, but you can cancel your subscription at any time as we do not tie you into long-term fixed contracts. You retain full access to your account for the duration of any paid period. Subscription ends on the last day of the paid period.
Yes, you can switch Tiers anytime (based on the number of users you have). If you reach the maximum number of users for your plan, Loop HR will alert you and (assuming you are the Admin user). You will be guided to your account management screen to upgrade your plan.
Yes, as for all users, the individual cost per user drops in each higher Tier. For businesses with 200 or more employees please contact us via Live Chat or call 0333 050 7768 for more information.
Yes, you can change employee permissions at any time. You can add a user as an Administrator only (they will not show as an employee); or you can give a salon employee Administrator access. You give Manager permissions to an employee and assign their team members specifically.
You will need to ensure work schedules are up to date and sales data is added each week. This provides Loop HR with the information required to produce the reports and feed back to you and your salon team showing progress against individual and team targets.
Yes, you’ll have several support options, including Loop HR School, the Knowledge Base and Live Chat. For more personalised business support rather than tech support we offer Loop HR Club. Discover more under Business Support page).
Your data and files are served under SSL encryption both to and from your browser. They’re stored fully encrypted on our servers.
Call us on +44 0333 050 7768 or get in touch via Live Chat (the fastest way), or email us supportatloophr.com and we’ll be in touch.
Through Loop HR, salon owners can easily pay their employees as our HR software does all the calculating for you. At the end of each pay period, Loop HR will create a payroll report for you. Simply send this data to your payroll provider and your employees will be paid the correct amount.
Salon owners should pay their employees at the end of a period, e.g. the last Friday of each month. Avoid all the tricky calculations and rushing to get the payment out on time with Loop HR management systems. Our payroll software quickly and easily calculates how much you need to pay your employees. Send this information to your payroll provider for a stress-free pay day!
Typically, salons pay their employees through the salon owner calculating and sending how much each employee should be paid to a payroll provider at the end of each month. At Loop HR, we understand that payroll calculations can be difficult which is why we create HR software specifically for salons & spas that does your payroll calculations for you all in one place. Simply process the payroll report that Loop HR creates at the end of each pay period and send the data to your payroll provider.
Easily pay salon & spa employees with Loop HR management software specifically for hair and beauty salons. Our payroll software does all the calculating for you. Just take the data from Loop HR Payroll and send it to your payroll provider for quick and easy payment to your salon employees.
Calculating employee sick pay can be confusing and difficult. Make your life easier with Loop HR management systems which will calculate employee sick pay for you.
We understand that it can be hard to keep track of who's off sick and why. With Loop HR, salon owners can easily manage staff sickness as our employee management software keeps track of everything all in one place. Your employees can log when and why they're feeling sick and you will be notified so that you can prepare before the shift even begins.
Absenteeism is when an employee continually doesn't show up for work. It can be hard to catch this when you don't have the right HR management systems in place. With Loop HR employee management software, salon owners can reduce absenteeism as our systems record what days employees are off sick and for what reason.
If you notice a pattern, e.g. an employee is always "sick" on a Saturday, you may want to raise that with your employee. Through this, employees can be held accountable and it can help reduce absenteeism.
It doesn't need to be with Loop HR! Our employee management software is specifically designed for salons & spas to make managing staff absenteeism easy. Salon owners can see all employee sick day reasons and days off, all in one place. Loop HR shows each employee's top day off and top reason for having a sick day so that you can quickly catch and manage any problematic patterns of absenteeism.
The best way to know for certain that you are paying the right wages is with Loop HR! Loop HR is specifically designed for salons and spas and will calculate how much your employees should be paid - including any absentee deductions or overtime pay.
It's no secret that rewarding the right behaviours with commission helps promote best practice and profits from your employees. However, there needs to be an appropriate salon commission structure in place. As a salon owner, this can be time consuming to figure out alongside your other responsibilities.
Loop HR management systems suggest financial forecasts for you including drivers such as commissions and bonuses. All pay levels and incentives can be seen before allocation to demonstrate the forecast income and costs at every level of performance. Our HR software system ensures that every calculation is considered and accurate; meaning that whatever model you choose, you have peace of mind and security knowing that the data is consistent and correct.
At Loop HR, we've spent years developing tools to simplify HR tasks - including salon specific pay systems. We understand that there are many employment models and that business owners want their pay system to be fair and flexible. Through Loop HR management systems, we can do just that! Our software has suggested financial forecasts that include different pay structures so that you can choose the ones that work best for you and your salon.
Yes, Loop HR management software includes features which allow you to schedule your team rotas and factor in staff holidays. You can use the system to approve or decline holiday requests, track holiday allowances and much more. You can even manage holiday commissions via Loop HR Payroll.
You will need to ensure work schedules are up to date and sales data is added each week. This provides Loop HR with the information required to produce the reports and feed back to you and your salon team showing progress against individual and team targets.
Through Loop HR, salon owners can easily pay their employees as our HR software does all the calculating for you. At the end of each pay period, Loop HR will create a payroll report for you. Simply send this data to your payroll provider and your employees will be paid the correct amount.
Calculating employee sick pay can be confusing and difficult. Make your life easier with Loop HR management systems which will calculate employee sick pay for you.
Yes, Loop HR management software includes features which allow you to schedule your team rotas and factor in staff holidays. You can use the system to approve or decline holiday requests, track holiday allowances and much more. You can even manage holiday commissions via Loop HR Payroll.
Yes, you’ll have several support options, including Loop HR School, the Knowledge Base and Live Chat. For more personalised business support rather than tech support we offer Loop HR Club. Discover more under Business Support page).
Absenteeism is when an employee continually doesn't show up for work. It can be hard to catch this when you don't have the right HR management systems in place. With Loop HR employee management software, salon owners can reduce absenteeism as our systems record what days employees are off sick and for what reason.
If you notice a pattern, e.g. an employee is always "sick" on a Saturday, you may want to raise that with your employee. Through this, employees can be held accountable and it can help reduce absenteeism.
It's no secret that rewarding the right behaviours with commission helps promote best practice and profits from your employees. However, there needs to be an appropriate salon commission structure in place. As a salon owner, this can be time consuming to figure out alongside your other responsibilities.
Loop HR management systems suggest financial forecasts for you including drivers such as commissions and bonuses. All pay levels and incentives can be seen before allocation to demonstrate the forecast income and costs at every level of performance. Our HR software system ensures that every calculation is considered and accurate; meaning that whatever model you choose, you have peace of mind and security knowing that the data is consistent and correct.
At Loop HR, we've spent years developing tools to simplify HR tasks - including salon specific pay systems. We understand that there are many employment models and that business owners want their pay system to be fair and flexible. Through Loop HR management systems, we can do just that! Our software has suggested financial forecasts that include different pay structures so that you can choose the ones that work best for you and your salon.
There is no charge to join the programme, but it is by invitation only.
No you don’t have to do anything. We will do our best to ensure your audience is well looked after.
You will earn 10% of the net annual subscriber fees for the first year. Loop HR subscriptions are based on two parts, the plan (Pro or Advantage) and the number of users per account. For example, a salon on a Pro account with 20-25 users (employees), their annual subscription would be £1310. Your commission payment would be £131.
You are paid on the first anniversary of the subscription. Each month, we review the number of anniversaries you have and total the commission payments. If there was one or multiple members of your audience who signed up a year ago to the month, you will receive 10% of each of their subscriptions. We will send a statement with payment details to you ahead of the payment. Commission payments are made on the 10th of each month by BACS.
Our automated systems will email you each time a new member of your audience signs up using your dedicated link. If you choose to earn commission, we'll send a quarterly statement showing a list of salon names and the commission earned to date. If you opt to gift your commission as a 10% discount to your audience, we’ll send you a list of salons who are benefiting from the discount.
At the point they cancel their subscription, we will send you 10% of their spend during the time they were a paid subscriber.
No. You must be signed up as a Loop hr partner before any payments can accrue.
To contact Ian, simply email or call using the usual channels: hello_at_loophr.com or telephone 0333 050 7768.
We respect your audience's privacy. We ask you to share your dedicated Loop HR link directly with your audience. When one of your audience members signs up for Loop HR, we will manage their data as we do for all Loop HR subscribers, with great respect and within GDPR compliance. See our Privacy Policy below.
We reserve the right to change the partner programme at any time. However, to do so, we will pay any previously agreed fees until the end of the respective agreement.
We encourage you to provide feedback to help us improve the partner programme. Please let us know your thoughts by emailing hello_at_loophr.com.
